Frequently Asked Questions (FAQ) – JLHY Fasteners

Welcome to the JLHY Fasteners FAQ page! We manufacture and supply a wide range of high-quality fasteners, including nails, wire meshes, screws, etc.. Since 1993, we have been trusted by customers in over 30 countries around the world for our reliable products and services. Below, we’ve compiled answers to the most common questions about our products, manufacturing processes, and services.

1. What types of fasteners does JLHY manufacture and supply?

JLHY specializes in the production of the following items:

• Nails: Common nails, roofing nails, concrete nails, and specialty nails.

• Wire Meshes: Welded wire mesh, galvanized wire mesh, and custom wire mesh solutions for a variety of applications.

• Screws: Wood screws, drywall screws, machine screws, self-tapping screws, and custom screw designs for various industries.

More products are awaiting to be listed. Please stay tuned for updates! 

Can't find the item you are seeking? Get in touch today and consult our fastener experts for custom solutions. We provide both standard and custom-made products based on customer specifications.

2. How long has JLHY been in business?

JLHY has been in the nails manufacturing since 1993. Over the years, we've established a reputation for high-quality products and reliable service. Our products have been successfully imported to over 30 countries.

3. Where are your products manufactured?

Our facility is located in Tangguantun, Tianjin, strategically located near the XINGANG PORT which ensures quick shipping to save your time & cost.

4. What quality standards do your products meet?

At JLHY, quality is our top priority. Our products are manufactured to comply with global quality standards, including:

• ISO 9001 Certification for quality management.

• CE Marking for products sold in the European market.

• UKCA

• JIS

Each order is tested to ensure durability, strength, and functionality.

5. Can JLHY produce custom fasteners?

Yes, JLHY specializes in producing custom fasteners based on specific requirements. Whether you need special sizes, coatings, or materials, our team of experts can work with you to create a solution that meets your exact needs. To request a custom order, please contact our sales team <sales@jlhy.cn> with your specifications.

6. What is the lead time for orders?

The lead time for orders varies depending on the product type and order volume. Typically:

• Standard orders: 7-14 business days.

• Custom orders: 2-4 weeks, depending on complexity and order size.

We recommend discussing specific lead times with our sales team to ensure timely delivery.

7. Do you ship internationally?

Yes, JLHY ships products to over 30 countries worldwide. Whether you are located in North America, Europe, Asia, or other regions, we can arrange international shipping to meet your needs. Our partnered logistic company provide door-to-door service. Shipping via your own logistic company is also acceptable. Please contact our sales team to get shipping quotes based on your location.

8. How do I place an order with JLHY?

To place an order, simply:

1. Contact us via email or WhatsApp with details of the products you need.

2. Provide specifications for custom orders, including dimensions, materials, and quantities.

3. We will send you a quotation with pricing and estimated lead time.

4. Once you make the prepayment, we will proceed with the production and arrange shipping.

Our customer service team is available to assist you throughout the entire process.

9. What payment methods do you accept?

We accept various payment methods, including:

• Bank transfers (T/T)

• Letter of Credit (L/C)

• Other payment options can be discussed with our sales team.

Please contact us for specific payment details or inquiries.

10. What is your return or warranty policy?

At JLHY, we stand behind the quality of our products. If there is any defect in manufacturing or issues with your order, we offer a warranty and will replace or refund defective products. Our return policy is as follows:

• Defective or incorrect items must be reported within 30 days of receipt.

• A detailed inspection will be conducted to verify the issue.

• We will arrange for replacements or returns as necessary.

Please reach out to our customer service team for more details on returns or warranty claims.

11. Where can I find more product information or catalogs?

Please reach out to our sales team for the catalogs. If you need a physical copy or have specific product questions, please contact us, and we'd be happy to assist.

12. Can I get a discount for JLHY products?

We have competitive pricing for bulk orders. If your order volume increases significantly, we would be happy to be your primary supplier and sign an Annual Purchasing Agreement. Under this agreement, we can offer fixed pricing for your annual purchase orders, ensuring stable and predictable costs throughout the year.

Thank you for choosing JLHY. If you have any other questions or would like to place an order, please don't hesitate to get in touch with us. We look forward to serving you!